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0289 045 1000
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Eastside Surgery 56 Templemore Avenue Belfast, BT5 4FT
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Practice policies
Complaints Procedure
We are committed to providing the highest standard of care to all our patients. If you are unhappy with any aspect of our service, please contact the practice so we can address your concerns promptly. Complaints can be made in writing or by speaking to a member of our team. We aim to investigate all complaints thoroughly and respond in a timely and respectful manner.
Lab Results Handling
Test results are reviewed by a doctor before being shared with patients. We encourage patients to contact the practice for their results after the advised time. Our team will inform you if any further action or follow-up is required. Please ensure your contact details are up to date to avoid delays.
Zero Tolerance Policy
Our practice operates a zero tolerance policy towards abusive or aggressive behaviour. We are committed to maintaining a safe and respectful environment for both patients and staff. Any form of violence, harassment, or inappropriate conduct will not be tolerated. Patients who breach this policy may be removed from the practice list.
Complaints Procedure
We take patient confidentiality seriously and handle all personal information in accordance with GDPR regulations. Your data is stored securely and only shared when necessary for your care or when legally required.
We are committed to protecting your privacy at all times. For further details, please contact the practice.
